Frequently Asked Questions

Sometimes you have a question for us. But we get a lot of questions more often. That's why we have set up a handy 'Frequently asked questions' list. Is your question not among them? Do not hesitate to contact us via our chat or our contact form.

Dispatch

• When will my package arrive?
  We usually have a 'Ordered before 15:00, delivered next business day' policy. We will also do everything we can to ship your package the same day via PostNL.
  Sometimes something goes wrong at the post office or in our warehouse. If your order has not arrived after a few days, you can always reach us via our chat or our email.

Return

• How can I return an item?
  Of course it can happen that an article is not as you expected. Send us a message and we will come up with a solution together.

Service

• How can I reach you?
  On our website we have a chat function, we try to respond as quickly as possible. You can also email service@genvigames.com.

Commercial

• I would like to place a business order.
  Business and/or bulk orders are also possible depending on our stock. Send us a message at service@genvigames.com with the desired items and quantities and we will respond as soon as possible.